Overview
The Case Management Officer will support the design and implementation of the Case Management program, responsible for coordination, supervision, and support for caseworkers and service providers.
Tasks Summary
- Support Case Workers/Assistants from SC and partners.
- Maintain transparent and diplomatic collaboration with Government of UKRAINE.
- Ensure case management services and alternative care are provided in line with SCI Ukraine and CPSS/IA Case Management Guidelines and Standards.
- Support outreach and awareness raising activities to identify vulnerable children.
- Initiate interim, family based alternative care arrangements for Unaccompanied and Separated Children (UASC).
- Oversee the appropriate identification and screening, as well as follow up and monitoring, for foster families/alternative family based care.
- Develop performance objectives with all Case Workers and provide regular feedback.
- Conduct regular case file audit and check that protocols and principles are respected.
- Review the case planning and follow up of cases.
- Provide technical support to Case Workers on complex child protection cases.
- Facilitate weekly case management meetings with all case workers.
- Review staff caseloads to ensure they are manageable.
- Monitor timescales for response, decision-making, placement, follow-up and review.
- Ensure internal referral mechanisms are in place.
- Review and analyse trends in the caseload to inform programming.
- Provide information to the IDPs families on the move referring to the service providers.
- Support the Child Protection Coordinator in identifying training needs of the CM workforce.
- Promote and facilitate case /workers access to support to their own wellbeing.
- Ensure that major challenges encountered by CM team are flagged early.
- Support on and keep up-to-date a map of existing services.
- Build collaborative relationships with organisation and service providers.
- Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
- Assist with the recruitment of Caseworkers/Outreach workers.
- Supports implementation and adherence to grant work plans, spending plans and monitoring and evaluation plans.
- Proactively participate and represent SC in the CPSS.
- Coordinate with other agencies offering case management services to children on referral and transfer of cases.
- Ensure constant and transparent communication and collaboration with relevant stakeholders.
- Ensure that Case Workers respect confidentiality and follow ethical guidelines.
- Ensure that files, registers and computer databases are used in an appropriate and correct manner.
- Work with the CPIMS Officer for the implementation of the Inter-Agency Child Protection Information Management System.
- Ensure the case management tracker is kept up-to-date.
- Ensure accurate case files are completed and that case management forms are utilised appropriately.
- Work closely with the monitoring and evaluation team, provide support to develop and implement appropriate monitoring, evaluation and learning systems.
Experience Requirements
- At least 1 years’ experience within a development organization.
- At least 6 months experience in the field of Case Management or child protection in general.
- Most relevant areas experience to this position include: Child protection, case management and child rights.
- Experience working with vulnerable and at-risk groups.
- Experience in managing field staff.
- Experience in providing/ facilitating training, meeting.
Qualification Requirements
• Bachelor Degree in social work, social anthropology, or another relevant discipline.
