Overview
The role involves testing and supporting a Digital Knowledge Management System for monitoring, evaluation, and knowledge management of FAO programmes in the Asia and Pacific region.
Key Responsibilities
- Review KMS design, structure and features.
- Develop a written and PPT overview of the system.
- Support the design and execution of a country rollout strategy for the KMS.
- Engage with country office and project staff to support onboarding.
- Support users to onboard projects in different environments.
- Support access management setup.
- Review and provide inputs to project setup, report setup, budget setup and other project configurational settings.
- Identify user and system issues and suggest system changes.
- Maintain project rollout plans for countries.
- Other activities as required.
Required Experience
- At least 1 year for Category C, 5 years for Category B, and 10 years for Category A of relevant experience in digital system implementation, system testing, user support, access management, or knowledge/data management systems.
- Proven experience in system testing, user acceptance testing (UAT), and rollout planning across different environments.
- Experience in configuring and supporting digital platforms, including project setup, report setup, budget configuration, and user access management.
- Strong understanding of data management systems, dashboards, reporting tools, and indicator-based frameworks.
- Experience supporting multi-country or regional digital system deployments is highly desirable.
- Ability to coordinate with technical teams, project managers, and country offices.
- Experience maintaining documentation, rollout plans, and tracking tools.
- Strong analytical skills.
- Ability to work effectively with multidisciplinary teams in multicultural and international environments.
- Demonstrated experience supporting system rollout across multiple offices, projects, or countries.
- Working knowledge of monitoring and evaluation (M&E) systems, results frameworks, or programme reporting systems is an asset.
Qualifications
University degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in Information Systems, Computer Science, Information Technology, Data Management, Knowledge Management, Monitoring & Evaluation, or a related field.
