Overview
The European Commission is seeking to hire 6 Administrative Agents (file managers) to manage family and education allowances within the Paymaster Office (PMO). The role involves determining and managing individual financial rights and processing related administrative requests.
Key Responsibilities
- Analyse declarations in SYSPER and determine applicable rights.
- Encode determined rights in SYSPER.
- Process files according to rules, procedures, and guidance for allowances.
- Process other administrative requests for managed files.
- Respond to client questions and requests.
- Provide general administrative support in various PMO business areas.
Required Experience
- At least 2 years professional experience relevant to the duties outlined.
- Experience working with payroll or allowances services (in private or public organisations) is a strong asset.
- Experience of working in a client-oriented service and with personal files is a strong asset.
- Familiarity with payroll or social benefits systems in Member States is a strong asset.
- Knowledge of IT tools used in the European Commission, like Sysper, NAP, ServiceNow, and ARES is a strong asset.
Qualifications
- A level of post-secondary education attested by a diploma OR
- A level of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years.
