Overview
Provide comprehensive human resources support services related to contract management and administration of entitlements and benefits for International Affiliate Personnel. Ensure compliance with policies and regulations, and contribute to the smooth functioning of human resources operations.
Key Responsibilities
- Provide delivery of comprehensive human resources support services related to contract management and administration of entitlements and benefits for International Affiliate Personnel.
- Ensure compliance with relevant policies and regulations as well as transparency and consistency of transactions and procedures.
- Review, maintain and update confidential personnel information, records and files; ensure completeness and accuracy of records.
- Analyze cases, research and provide solutions that are in line with the existing policies.
- Handle non-routine and complex cases.
- Collect and research background information; draft correspondence, reports and statistics related to all human resources functions as appropriate.
- Participate in ad hoc assignments on data quality and specific projects on streamlining processes and procedures.
- Provide information to clients regarding HR procedures via various platforms (e-mail, Service Now).
- Continuously monitor and process cases in Service Now within Service Level Agreement.
- Train unit newcomers and share knowledge of processes to ensure high standard of service delivery.
- Report to the supervisor any irregularities and inconsistencies from existing regulations or standard system performance.
- Perform other related duties as required.
Required Experience
- 1 year of relevant experience in administrative and human resources support work.
- Extent and relevance of experience of using corporate computerized administrative systems such as Oracle to process and analyze data.
Qualifications
• High school diploma
