Overview
The Chief of Service, Service Delivery, D1 is responsible for exercising managerial and supervisory control over all logistics, technical, and operational support services within the Service Delivery pillar. The role ensures that demands for goods and services are planned, resourced, and processed efficiently to meet client requirements and contributes to the planning and resourcing of operational requirements for mission-mandated tasks.
Key Responsibilities
- Exercises managerial and supervisory control over all logistics, technical and operational support services within the Service Delivery pillar.
- Works in close cooperation with MSD Service Chiefs to ensure demands for goods and services are planned, resourced, forecasted, accurate, and submitted in a timely manner.
- Contributes to planning for, and resourcing operational requirements in close coordination with all Mission components.
- Manages and coordinates all multifunctional support services requirements between UN Headquarters, Mission components and other UN and non-UN entities.
- Acts as the principal liaison between the Mission, the Regional Service Centre (Global Service Centre), and the Headquarters for support delivery service matters.
- Implements UNHQ policy and develops mission procedures.
- Initiates the development and implementation of the service delivery work plan, prioritizes and anticipates requirements.
- Develops and monitors KPIs to ensure consistency and improvements in service delivery.
- Conducts overall planning and coordination of logistics support services for deployment of civilian, military and police deployments.
- Ensures that logistical requirements take account of gender-specific needs.
- Acts as work force planner, Hiring Manager and First Reporting Officer for the Service Delivery pillar and Section Chiefs respectively.
- Manages and supervises an integrated civilian, military and police mission support organization.
- Participates in the selection of senior military or police staff officers.
- Assumes responsibilities of Certifying Officer for the budget allocation to Mission Service Delivery.
- Chairs or is a member of technical and operational bodies.
- Advises senior management on support services management, structures and staffing levels.
- Ensures timely and proper management of UN owned assets and contractual services of high financial value.
- Coordinates budgetary requirements for Service Delivery pillar, submitting budget performance reports and contributing to Mission overall budget submission.
- Provides technical and professional response to BOA, OIOS audit observations and ensures implementation of agreed observations.
- Performs other related duties including deputising for DMS as required.
Required Experience
A minimum of fifteen years of progressively responsible experience in administration, logistics or service delivery areas, such as integrated support services, operational support or technical services; logistics; planning; program management; property, contract and resource management; or related field is required. Experience in collaborating across multiple groups efforts to achieve strategic objectives and priorities is required. At least five years of management experience in the area of service delivery, operational support, logistics or related field in an international environment is required. Experience in managing complex service delivery operations in a conflict or post-conflict environment with scarcity of resources is desirable. Experience in planning, deployment or sustaining field operations is desirable.
Qualifications
Advanced university degree (Master's degree or equivalent) in business administration, engineering, logistics, medical, aviation or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.
