Overview
The Programme Assistant (Case Management) will assist and support the provision of protection case management services as part of IOM’s emergency response to the Afghanistan crisis in Pakistan.
Key Responsibilities
- Provide direct case management services for urgent protection cases, including conducting assessments and implementing action plans.
- Assist in reviewing protection cases, assessments, eligibility, and action plans conducted by field staff.
- Monitor and improve timely and safe implementation of case management services.
- Ensure data on protection cases is systematically and accurately collected and entered into relevant systems.
- Conduct field visits to monitor service delivery and work performance.
- Assist in establishing and maintaining relations with external service providers and strengthening referral pathways.
- Assist in improving project tracking and reporting tools and updating case management SOPs.
- Assist in strengthening the capacities of field protection staff through technical guidance and training.
- Support the Humanitarian, Resilience and Recovery Division and the Protection Unit with other tasks upon request.
- Assist with other tasks as needed.
Required Experience
- Three (3) years of relevant professional experience with a Bachelor's or Equivalent or Higher degree.
- Five (5) years of experience with a High School Degree/Certificate.
- Extensive experience supporting general protection, child protection (CP), gender-based violence (GBV) or counter-trafficking (CT), including working in direct contact with beneficiaries.
- Strong experience in providing protection case management responses in protracted displacement context.
- In-depth understanding of the protection sector in Pakistan, its challenges, priorities, and existing referral pathways.
- Demonstrated knowledge of principles applying to safe referrals.
- Experience in liaising with external actors and relevant service providers.
- Good experience in providing technical guidance and capacity building on case management, general protection, GBV, CP and other cross-cutting issues.
Qualifications
- Bachelor's or Equivalent or Higher degree in development studies, political sciences, social sciences, gender studies, law, human rights or other relevant field from an accredited academic institution.
- High School Degree/Certificate in the above relevant fields.
