Overview
Support the management and maintenance of network and cloud infrastructures, related devices and services to ensure reliable and efficient information processing and data flow for business operations, communication, and emergency preparedness.
Key Responsibilities
- Provide on-demand technical assistance for network connectivity and audio-visual equipment.
- Manage technological aspects of event logistics, including digital floor plans and check-in systems.
- Implement technologies for event accessibility, such as live streaming and virtual platforms.
- Deliver first-line support for hardware/software issues and network access.
- Provide and maintain digital services over the network, including cloud printing.
- Set up, maintain, and track mobile devices.
- Monitor network performance, cloud resources capacity, and system security.
- Protect sensitive data from unauthorized use, modification, loss, or release.
- Coordinate with WFP-TEC team for level 3 support.
- Support WFP TEC services, SLA, and change management.
- Handle fixed and mobile usage and data for cost recovery.
- Support the implementation and enforcement of security policies and conduct audits.
- Ensure systems comply with relevant policies and rules to safeguard sensitive data.
- Ensure network services remain operational, resilient, and accessible.
Required Experience
- A minimum of 6 years of working experience in the IT field, preferably as a Local Systems Administrator in IT Services Management framework, connectivity, networking, system administration and hardware/software, requiring systematic methods of troubleshooting and problem solving is required.
- Working experience on mobile hardware, architecture, protocols, and OS fundamentals is an asset.
- Working knowledge of Active Directory, Microsoft Entra, HP Storage systems, VMWare, Cisco OS, Citrix XenApp and relevant administration tools and techniques, is required.
- Experience in managing and maintaining cloud services such as Infrastructure, Platform, etc. as a Service, is an asset.
- A global concept of the functioning of ICT and UN/UNICEF experience is an asset.
- Strong analytical and problem-solving skills are essential.
- Good knowledge of Microsoft suite such as MS365, MS Sharepoint, MS Teams, MS Copilot etc. is an asset.
Qualifications
- Completion of secondary education is required.
- Professional and/or university courses related to computer science or technical courses on Microsoft network, VMWare, Citrix, Cloud Computing, in addition to networking and system administration is an asset.
- ITIL Foundation Certificate or equivalent customer support certification is an asset.
