Overview
The Deputy Shop Manager role involves supporting the Shop Manager in motivating teams, creating a safe work environment, and being accountable for the business. The role is empowered, varied, and busy, with the opportunity to work with others and delegate tasks to volunteers.
Required Experience
- Some commercial awareness with ability to support effective retail processes and strong merchandising
- Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues
- Ability to provide excellent customer service, and engage with local community and other civil society organisation
- Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed
- Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.
