Overview
Resettlement case management interns support IRC’s resettlement team with daily tasks that help welcome and promote the self-sufficiency of refugees, asylees, and other humanitarian immigrants in the Baltimore metropolitan area. Interns will work directly with individual clients and families to assist in delivering resettlement services.
Key Responsibilities
- Assist clients remotely or in-person with key services such as housing set-ups, activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
- Assist clients to coordinate transportation to medical and other required appointments.
- Conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
- Assist with service documentation through case-notes and case file maintenance.
- Other duties as assigned.
Required Experience
- Prior experience and interest working with refugees and immigrants preferred.
- Prior experience and interest in case management or social work preferred.
- Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
- Flexible and reliable, with outstanding attention to detail.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
- Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.
