Overview
The Business Processes Analyst will support the Moldovan Agency for Interventions and Payments in agriculture (AIPA) with the implementation of the Integrated Administration and Control System (IACS) by analysing and improving end-to-end business processes and operational workflows.
Key Responsibilities
- Lead structured consultations with stakeholders to capture operational needs, pain points, and priorities for dNFR usage and further development.
- Draft user’s manual of the dNFR to be applied by AIPA personnel in their daily operations.
- Draft users’ guidelines for self-registration of farmers in dNFR.
- Contribute to the development of Technical Specification of IACS components to be developed (LPIS, GSAA, AMS).
- Map and document as-is and to-be business processes, roles, and decision points.
- Develop and maintain a business rules catalogue.
- Translate business needs into functional requirements and user stories/use cases.
- Define data requirements.
- Support definition of interoperability requirements.
- Contribute to defining non-functional requirements.
- Analyze module-specific processes including Persons Registry, Farm Registry, LPIS-related workflows, GSAA related workflows, and other existing systems.
- Analyze cross-cutting workflows including user access and permissions management, status changes, and exception/correction processes.
- Establish and maintain requirements traceability.
- Review functional specifications and proposed solutions.
- Support UAT planning and execution.
- Support change management by contributing to SOPs, user guidance, and training materials.
- Maintain documentation of decisions and changes.
Required Experience
- Minimum 2 years (with Master’s degree) or 4 years (with Bachelor’s degree) of progressively responsible relevant experience in business process analysis, business analysis, or requirements engineering for digital/ICT systems.
- Demonstrated experience in business process mapping and optimisation (e.g. BPMN or equivalent), including development of as-is / to-be process models and identification of bottlenecks and control gaps.
- Demonstrated experience to translate policy/operational needs into implementable business rules (e.g. validations, statuses, permissions, approvals) and to elicit, document, and validate functional requirements (user stories/use cases, acceptance criteria), maintaining requirements backlog and/or traceability matrix through stakeholder validation.
Qualifications
Advanced university degree in Business Administration, Public Administration, Information Systems, Economics, Management, Industrial Engineering, or related field(s); OR A first-level university degree (Bachelor’s degree) in the areas mentioned above in combination with an additional two (2) years of qualifying experience.
