Overview
The ICT Assistant will provide onsite end-user support and assist in the coordination of ICT functions within the office.
Key Responsibilities
- Provide onsite end-user support to IOM staff.
- Assist in monitoring and administration of LAN, Internet connectivity, and equipment.
- Support maintenance of current and upcoming ITC equipment.
- Implement configuration of desktops and laptops for IT services.
- Install, configure, and upgrade hardware and software for desktops and laptops.
- Detect, remove, and prevent viruses on all systems.
- Support management of the overall tracking system for the ITC equipment inventory.
- Provide technical support and assistance to end users of mission-critical applications.
- Assist in implementation and management of a centralized data backup system.
- Provide ITC training to end users when necessary.
- Regularly report needs and progress on ITC issues.
- Perform any other duties as assigned.
- Prepare periodic reports on IT equipment for the Istanbul mission.
- Support the MHAC in Istanbul.
- Support and manage the attendance system for all Istanbul locations.
- Manage SharePoint and Microsoft Azure backup folders.
- Provide brief IT training to internal customers after resolving issues.
- Set up devices for conferences or selection missions outside the office in Istanbul.
Required Experience
- A minimum of 2 years of experience in a networking environment (Local Area Network/Wide Area Network - LAN/WAN) is desirable.
- Experience in Microsoft SharePoint and Azure software in a multi-site environment, TCP/IP, MS Office, antivirus software, backup server software, and IT utilities.
- Experience in Microsoft SQL database administration will be an advantage.
- Knowledge of Freshservice Ticketing System is an asset.
Qualifications
• Secondary education in computer science or a combination of relevant educational and professional experience.
