Overview
The incumbent will deliver standard software and hardware support services, monitor and maintain information sources, and assist with networking tasks to contribute to effective IT service delivery.
Key Responsibilities
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection.
- Undertake basic monitoring and troubleshooting of server systems.
- Respond to basic queries about technology and systems.
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory.
- Perform basic beta testing and support the roll out of new versions of centrally supported software.
- Ensure information is up to date and accurate within inventories, databases, websites, and archives.
- Collate information to be included in standard material such as training documentation and web content.
- Follow set emergency response processes and procedures.
- Assist with a range of networking tasks, including basic LAN troubleshooting, verifying network connectivity, supporting cable management and patch panel updates.
- Assist senior staff with the installation, replacement, and configuration of network devices.
- Participate in field missions to assist with onsite IT setup, network checks, and emergency telecommunications support.
Required Experience
- At least four (4) years of progressive experience in the IT support, system administration and networking.
- One (1) year of experience directly linked to helpdesk and ticketing systems support.
- Experience resolving level 1 IT issues.
- Experience in Microsoft Office 365 applications and products.
- Experience in helpdesk procedures and ticketing systems including resolving hardware and software-related problems.
- Experience with server administration and maintenance.
Qualifications
- Completion of secondary school education.
- University degree in Information Technology, Computer Engineering or other related fields is desirable.
