Overview
The Senior Benefits Assistant will support the resolution of claims submitted under specific staff rules and assist with monitoring expenditures. The role involves handling complex claims compensation issues and coordinating payments.
Key Responsibilities
- Serves as the focal point for handling complex issues relating to various aspects of claims compensation.
- Compiles relevant actuarial and statistical information and analyses results with respect to claims and benefits compensated.
- Calculates benefit award amounts and coordinates payment of compensation.
- Determines budget estimates and monitors expenditures in Umoja for all ABCC compensation.
- Monitors the work of Benefits Assistants to ensure timely and accurate information is provided to staff members.
- Liaises and communicates with claimants on the processing of claims, payment of periodic benefits and requests for information and documentation.
- Informs claimants on decisions issued on their claims.
- Assigns claims to Benefits Assistants and monitors the work flow to ensure maximum efficiency.
- Trains and instructs new Benefits and Administrative staff, and advises staff of new procedures or changes in procedures.
- Establishes and maintains ongoing working arrangements with Personnel Officers from UN offices, programmes and other participating entities.
- Prepares letters and memoranda on significant policy-related questions and special cases.
- Organizes and maintains correspondence.
- Oversees the establishment and maintenance of a claims database.
- Assists with the collection and analysis of data as well as preparation of data presentations and reports.
- Assists with visualizations and updating information material such as web pages or brochures.
- Performs other duties as may be required.
Required Experience
A minimum of ten (10) years of experience in workers’ compensation or related area is required. The minimum years of relevant experience is reduced to eight (8) years for candidates who possess a first-level university degree or higher. Experience in interpreting and applying UN Staff entitlements relating to death, injury, disability and loss of personnel effects is desirable.
Qualifications
High school diploma or equivalent is required.
