Overview
The ICT Officer will support the delivery of reliable, high-quality ICT services, ensuring seamless operations. This role combines technical support, system administration, and vendor coordination to enhance user experience and strengthen infrastructure.
Key Responsibilities
- Implement and oversee the ICT Plan.
- Manage vendor relationships for hardware maintenance, troubleshooting, and procurement.
- Provide first and second-line technical support.
- Oversee the helpdesk portal.
- Lead the installation, configuration, and maintenance of workstations and ICT facilities.
- Diagnose and resolve advanced hardware and software issues.
- Propose and implement innovative tools, methods, and strategies.
- Take ownership of reported ICT issues.
- Coordinate and complete the setup of ICT workstations and desks.
- Administer and configure user accounts, permissions, and Active Directory Domain Services.
- Execute Google Workspace administration.
- Provide remote and on-site troubleshooting for workstations, printers/copiers, digital senders, and other ICT equipment.
- Manage and maintain Google Meet and other audio/video conferencing systems.
- Lead the implementation of ICT infrastructure upgrades.
- Undertake local or international travel for IT support, installations, training, or on-site technical assistance.
- Maintain and update a comprehensive inventory of software, hardware, and ICT assets.
- Develop and maintain a centralized library of ICT-support reference materials.
- Oversee the monitoring and maintenance of IT supplies and spare parts inventory.
- Escalate critical IT issues to the supervisor.
- Prepare and present detailed reports on hardware conditions, recurring IT issues, and critical network equipment performance.
- Review ICT performance metrics and propose improvements.
- Support the supervisor in subject matter expertise to users, clients and colleagues.
- Deliver comprehensive staff training programs on hardware, software, and IT systems.
Required Experience
- A minimum of 2 years of experience in ICT Infrastructure management, installations and configurations is required.
- Experience with Cisco Meraki, Google and Microsoft cloud technologies is required.
- Experience with the use of Windows Server and Office IT applications is required.
- Current or past experience working with UNOPS is required, with demonstrated familiarity in its ICT environment, systems, and service delivery processes.
Qualifications
- A first level university degree (Bachelor degree or equivalent) preferably in information technology, computer science, information systems, mathematics, statistics, engineering or related fields is required.
- A university degree (Master’s degree or equivalent) in similar fields is desirable but not required.
