Overview
Provides ICT and administrative support services to the ICT unit and daily technical support to users of information management tools and technology infrastructure in the Country Office. Promotes a client-oriented approach.
Key Responsibilities
- Support implementation of ICT management systems and strategies.
- Assist in providing automation and digitalization support for both CO Operations and Programmes.
- Support network administration and ensure effective functioning of the CO hardware and software packages.
- Provide administrative support.
- Assist in facilitation of knowledge building and knowledge sharing in the CO.
Required Experience
- Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant working experience that includes network administration, web design, providing technical support for hardware/software or cloud ERP environments; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
- Experience working with user-centered designs and conducting user research and testing is desirable.
- Formal training in IT systems, business software (Microsoft Office) and web-based applications is desirable.
- Experience working with Cisco Meraki management is desirable.
- Experience working with Microsoft Azure management is desirable.
- Experience working with RPA (Robotic Process Automation is desirable.
- Experience working with AI is desirable.
Qualifications
- Secondary education is required. Certifications in ICDL, ITIL and/or MCP are an asset.
- A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
