Overview
The ICT Analyst/Head of ICT Unit supports the effective and efficient delivery of information and communication technology (ICT) services within the Country Office, contributing to digital transformation initiatives, maintenance of ICT infrastructure and systems, business process automation, data management, cybersecurity, and end-user support services.
Key Responsibilities
- Manage the administration, maintenance and continuous improvement of ICT infrastructure.
- Ensure effective, client-oriented ICT support services.
- Monitor the performance, availability, reliability, and security of ICT systems and services.
- Analyze the requirement for and elaborate internal policies and procedures on the use of ICT.
- Conduct market research and analysis, and introduce new technology for country office system updating and improvement.
- Provide advice on and assistance in procurement of new ICT equipment.
- Develop and update the ICT annual plan and road map.
- Support the implementation of ICT standards, procedures, and security measures.
- Advise operations and programme teams on digitalization needs and support the conversion of business processes into web-based or automated systems.
- Contribute to the design and implementation of digital transformation and innovation initiatives.
- Identify opportunities for process improvement, simplification, and automation using digital tools and platforms.
- Develop and support automated workflows, digital forms, collaborative platforms, and other tools.
- Support the implementation, integration and effective use of enterprise applications and digital systems.
- Support the collection, organization, validation, and analysis of operational and programme-related data.
- Develop dashboards, reports, and data visualization tools using Power BI or similar business intelligence platforms.
- Support data quality assurance and maintenance of databases and reporting systems.
- Contribute to the development, customization, testing, and maintenance of digital applications and ICT solutions.
- Support scripting, coding, APIs, and systems integration activities.
- Support implementation of cybersecurity measures, access controls, and information security practices.
- Assist in monitoring ICT risks, vulnerabilities, and compliance requirements.
- Support backup procedures, disaster recovery, and business continuity planning.
- Provide guidance and training to users on ICT tools, systems, digital platforms, cybersecurity practices, and automation solutions.
- Prepare training materials, user guidance documentation and other knowledge products related to ICT and digital tools.
- Develop new software and oversee development of new software packages.
- Develop new automation tools using UNDP corporately developed platforms.
- Develop Terms of Reference (TOR) for software products and provide monitoring and evaluation support.
- Provide in-house development of tools for programme and operations.
- Identify opportunities and ways of converting business processes into web-based systems.
- Provide technical advice on web applications, development, management, hosting, publication, and maintenance.
- Establish a new service line for software development, digital consultancy services, digital and ICT projects development, and development of AI, blockchain, web and mobile apps, business intelligence solutions on a cost recovery basis.
Required Experience
- Minimum 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant professional experience at the national or international level in ICT support, systems administration, software development, digital transformation, business intelligence, automation, or IT project implementation.
- Professional experience in IT Project Management in public or private sectors.
- Professional experience with ICT infrastructure and user support services.
- Professional experience with digital platforms, automation tools, or enterprise systems.
- Experience in data analysis and visualization using Power BI or similar tools.
- Knowledge of coding, scripting, APIs, databases, or systems integration.
- Experience with Microsoft 365 and collaboration platforms.
- Experience and knowledge of the Republic of Moldova’s ICT policies, regulatory framework and key sector-related stakeholders.
- Experience in cybersecurity and ICT risk management (desired).
- Experience with Power Automate, SharePoint Online, SQL, Python, or JavaScript (desired).
- Experience supporting digital transformation initiatives (desired).
- Professional experience in the design and oversight of information system implementation, proven by personal involvement in at least 5 (five) information systems (desired).
- Strong knowledge and experience of information systems architecture, backend‑web platforms, user administration, security standards, and accessibility requirements (desired).
- Previous professional experience in working with international organizations, including UN Agencies, USAID, World Bank, etc. (desired).
- Knowledge of UN/UNDP ICT policies and systems (desired).
Qualifications
- Advanced university degree (master’s degree or equivalent) in Computer Science, Web Development, IT Systems, or a related field relevant to the position is required.
- A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
- Relevant certifications in Microsoft technologies, cybersecurity, project management, Power BI, cloud technologies, or IT service management are desirable.
