Overview
The Program Assistant will provide administrative support to the Executive Director's office, interacting with various stakeholders and ensuring smooth office operations.
Key Responsibilities
- Provide administrative support to the Executive Director's office.
- Manage priorities and workflow for assigned staff.
- Prepare, process, and handle sensitive and confidential information.
- Schedule appointments and coordinate mission travel.
- Format and type documents, statements, and correspondence.
- Respond to external and internal inquiries.
- Ensure meeting files and background materials are available.
- Provide general research support.
- Maintain and update contact lists and filing systems.
- Prioritize and channel calls and emails.
- Assist in managing common service tasks and coordinating delivery.
- Perform ad hoc duties and back-up to other Program Assistants.
- Assist in official events and seminars.
- Accompany office team to Annual Meetings when held in member countries.
- Provide administrative and logistical support to team members and delegations.
Required Experience
- Minimum of 5 years of relevant experience; or equivalent combination of education and experience.
- Excellent office support and organizational skills.
- Demonstrated ability to prioritize and deliver assignments in a timely manner, often under time pressure.
- Familiarity with the constituency countries is desirable.
- Interpersonal and diplomacy skills.
- Demonstrated ability to work in a team-oriented and multi-cultural environment.
- Demonstrated ability to handle sensitive and confidential information with discretion.
- Ability to deal tactfully and diplomatically with high-level government officials.
- Demonstrated ability to function under time pressure and to handle multiple tasks in a fast-paced environment of changing priorities.
- Proactive attitude, self-starter, and a team player.
- Ability to work with staff at all levels (inside and outside the World Bank Group).
- Advanced working skills in multiple computer software applications (e.g., Microsoft Office, Outlook, Webex, Teams, SAP/Admin Portal).
Qualifications
- Must have a high school diploma.
- Undergraduate college degree preferred.
