Overview
Support the UNICEF Learning Passport in documenting platform functionality and developing user stories, proposed behaviours, and acceptance criteria to translate platform needs into actionable requirements for technical partners and developers.
Key Responsibilities
- Document the current platform behaviour in clear and simple language.
- Draft user stories using the format: “As a [user], I want [functionality], so that [benefit/outcome].”
- Develop background or problem statements that explain the need, challenge, or user impact.
- Define proposed behaviour for how the functionality should work.
- Draft acceptance criteria that clearly describe the expected outcome and conditions for completion.
- Contribute to a set of completed user stories, including background/problem statement, user story, current platform behaviour, proposed behaviour, acceptance criteria, and supporting notes or questions.
Required Experience
- Strong writing and analytical skills.
- Ability to translate programme needs or user feedback into clear technical requirements.
- Experience drafting user stories, acceptance criteria, product requirements, or similar documentation.
- Familiarity with digital learning platforms, learning management systems, or education technology.
- Ability to review platform workflows and describe functionality clearly and accurately.
- Attention to detail and ability to organize information in a structured format.
- Strong communication skills and ability to incorporate feedback.
- Ability to work independently and meet agreed timelines.
- Prior experience with the Learning Passport platform (preferred).
- Familiarity with Azure DevOps, Jira, or other product/backlog management tools (preferred).
- Understanding of user-centred design, product development, or agile ways of working (preferred).
- Experience supporting digital products in low-connectivity, multilingual, or global implementation contexts (preferred).
