Overview
Responsible for delivering delegated HR services, including advice and implementation, across the personnel lifecycle, leveraging data and technology for efficiency and quality. Collaborates with in-country HR practitioners and acts as the first point of escalation for HR and people issues.
Key Responsibilities
- Manage the regional HR ticketing system, ensuring timely intake, triage, resolution, escalation, and closure of HR- and people-related cases.
- Review and process a broad range of HR cases, including terms of reference (ToRs), job classifications, temporary fee increases, contract terminations, and performance management.
- Provide recommendations and take actions compliant with HR policies, delegated authorities, and regulatory frameworks.
- Maintain complete, accurate, and audit-ready documentation within the ticketing system.
- Monitor and analyze case trends, volumes, and service metrics to identify systemic issues and enhance service delivery.
- Propose improvements to workflows, guidance materials, and knowledge resources.
- Contribute to HR policy development by providing data-driven insights on workforce trends, risks, and opportunities.
- Assist in implementing approved organization design changes, restructurings, and personnel realignment processes.
- Provide frontline guidance and advisory support on HR policies, processes, and systems.
- Review policy exception requests for compliance and risk implications.
- Communicate and support the implementation of HR policy updates and new initiatives.
- Assist or participate in the evaluation and classification of positions.
- Review and advise on HR aspects of project agreements, focusing on identifying HR risks and opportunities.
- Contribute towards region-wide awareness of high-risk engagements.
- Provide quality inputs on HR aspects in project proposals and holistic HR advice.
- Collect feedback on challenges, gaps, and possible areas of improvement for HR components in project engagements.
- Support the organization, facilitation, and delivery of training and learning sessions on HR topics.
- Participate in knowledge-sharing initiatives and Communities of Practice (CoPs).
Required Experience
- Relevant experience in recruitment and selection, HR policies and processes, employee relations, performance management, or related areas.
- Experience of working in multicultural environments or UN system organizations in a developing country is desired.
- Experience in development or humanitarian contexts is desired.
Qualifications
- Bachelor’s degree (or equivalent) in any discipline with 4 years of relevant experience OR Master’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.
- A globally or nationally recognized professional certificate in Human Resource Management (HRM) is desired.
