Overview
The Client Engagement Assistant supports the identification, development, and cultivation of partnerships with UN Agencies/Host Entities at the country level. The role focuses on managing partner relationships, gathering data to influence mobilization opportunities, ensuring client satisfaction, and bridging service delivery.
Key Responsibilities
- Assist in mobilizing volunteers and developing/maintaining partnerships.
- Support key account management and relationships with assigned UN partners.
- Identify volunteer placement opportunities and present UNV value proposition.
- Prepare descriptions of assignment and develop offers for volunteer solutions.
- Contribute to advocacy campaigns, events, and external communication efforts.
- Document and systematize knowledge using UNV's Client Relationship Management (CRM).
- Act as a focal point for online volunteers and accreditation of OV service organizations.
- Contribute to business intelligence for strategic mobilization by collecting and analyzing data.
- Prepare presentations and mapping on volunteerism opportunities.
- Support the identification of opportunities for communicating volunteer stories and impact.
- Contribute to the development of key messages, talking points, and reports.
- Provide support during the volunteer onboarding process.
- Support UN Volunteers throughout the volunteer management cycle.
- Respond to volunteer inquiries and escalate concerns.
- Assist in gathering feedback from volunteers.
- Support appreciation initiatives and local events for volunteers.
- Backstop other Field Unit functions during peak periods or absences.
Required Experience
- Minimum of 3 years (with technical or vocational diploma) or 2 additional years (with high school certificate) of practical and relevant experience at national or international level in partnership engagement, advocacy, management, client service or related areas.
- Previous experience with international or development organizations is considered an asset.
- Experience in preparing presentation materials, including PowerPoint slides and talking points, as well as minute-taking and report drafting.
- Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP.
- Knowledge and experience of ticket-based service management systems (e.g., Salesforce/UNALL, or equivalent) is considered an asset.
Qualifications
Technical/vocational diploma in Social Sciences, Political Sciences, International Relations, Development Programmes, or other related areas.
