Overview
The Area Coordination Assistant supports the identification, development, and cultivation of partnerships with UN Agencies/Host Entities at the country level. The role facilitates data exchange, ensures partner satisfaction, and bridges volunteer management services.
Key Responsibilities
- Assist in mobilizing volunteers and developing and maintaining partnerships.
- Support the mobilization of volunteers and the development of strategic partnerships.
- Assist in managing key accounts for assigned partnerships, ensuring effective collaboration and follow-up.
- Stay informed on UNV’s evolving offers, policies, and procedures.
- Support in maintaining and strengthening relationships with assigned UN partner/s.
- Track client satisfaction and service delivery metrics for UN partners.
- Provide the Country Coordinator with relevant data and business intelligence.
- Ensure adequate follow-up on partnership opportunities.
- Support the development of tailored offers and initiatives.
- Document, systematize and integrate knowledge into volunteer mobilization processes.
- Serve as the focal point for online volunteering.
- Identify volunteer placement opportunities and present UNV value proposition.
- Contribute to business intelligence in support of strategic and sustained mobilization.
- Support partnership relations with information gathering.
- Record mobilization opportunities and business intelligence in UNV's Client Relationship Management (CRM) system.
- Support in the collection of data and information on common UN programming frameworks.
- Keep abreast and inform the Country Coordinator of major changes in the UN operating environment.
- Support in engagement with potential partners.
- Contribute to the development of key messages, talking points, and reports.
- Support talent acquisition and sourcing.
- Provide support in attracting qualified local talent.
- Assist in identifying the most effective channels for sourcing local talent.
- Contribute to sourcing efforts for hard-to-fill profiles.
- Support the Country Coordinator and UN partners in advocacy and outreach campaigns.
- Contribute to the organization of advocacy campaigns and key events.
- Support the Country Coordinator in ensuring timely and effective selection processes.
- Contribute to positive volunteer experience.
- Provide support during the onboarding process.
- Provide support to UN Volunteers throughout the volunteer management cycle.
- Support volunteer engagement by responding to inquiries, sharing updates, and escalating concerns.
- Assist in gathering feedback from volunteers.
- Help organize appreciation initiatives and local events.
- Provide support in maintaining relationships with host entities.
- Support the Country Coordinator in enhancing volunteers’ satisfaction with their assignment.
- Perform functions in the Volunteer Management Cycle in accordance with role and SOPs.
- Backstop other functions in the Field Unit during peak periods or personnel absences.
- Support duty of care of UN Volunteers serving in the assigned area.
- Liaise with the respective entities’ security focal points or heads of office.
- Provide timely and accurate support to UN Volunteers undergoing medical evacuation.
- Provide tailored support to UN Volunteers who do not speak the UN official language.
- Provide host entities with comprehensive information on the enabling instruments available through UNV.
Required Experience
- Minimum of 3 years (with technical or vocational diploma) or 2 additional years (with high school certificate) of practical and relevant experience in partnership management, operations support, client service, or related areas.
- Previous volunteering experience or experience with international or development organizations is considered an asset.
- Previous experience in a civil society setting and/or as a volunteer with volunteer management and/or promotion of volunteerism is a distinct advantage.
- Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as CRM or ERP.
- Knowledge and experience of ticket-based service management systems (e.g., Salesforce/UNALL, or equivalent) is considered an asset.
- Previous experience in followings within the UN system is an asset.
Qualifications
Technical/vocational diploma in Social Sciences, Political Sciences, International Relations, Development Programmes, or other related areas.
