This role leads the Regional Ombudsman Office in Santiago, providing informal conflict resolution services to UN personnel within its designated area of coverage.
A minimum of ten years of progressively responsible experience, including at least five years at the international level in dispute resolution, human resources management, law, or related field is required. Experience providing informal conflict resolution services in the workplace is desirable. Experience working with conflict resolution in the region is desirable. Experience working in the United Nations or other similar international organization is desirable.
An advanced university degree (Master’s or Doctorate degree, or equivalent) in public administration, dispute resolution, human resources management, human relations, law, management, organizational development, counseling or related fields is required. A first-level degree (Bachelor’s degree or equivalent) in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced university degree. A combination of mediation training, conflict coaching training and ombudsman training is required.
