Overview
Provide technical and operational management and oversight of outsourced facilities management services, with primary emphasis on hard services, operations and maintenance, and the technical planning and execution of related building services.
Key Responsibilities
- Provide technical and operational oversight of outsourced facilities management services, with focus on hard services, Mechanical, Electrical, Plumbing, and Fire Protection (MEPF) systems, critical building infrastructure, and related soft services such as cleaning and landscaping.
- Oversee the planning, execution, and quality assurance of preventive, corrective, and reactive maintenance works.
- Lead major repairs, shutdowns, replacements, upgrades, and other technically sensitive works.
- Develop and implement maintenance strategies, work plans, shutdown arrangements, method statements, inspection records, and related documentation.
- Oversee and quality-assure and control similar actions carried out by service delivery contractors.
- Manage asset and systems performance by monitoring condition and reliability, identifying recurring defects, operational risks, and maintenance gaps, and recommending corrective actions and service improvements.
- Conduct technical inspections and quality control of building systems and outsourced works.
- Provide technical and functional input and validation on technical documents, drawings, equipment data, maintenance records, incident reports, and contractor submissions.
- Prepare high-quality technical inputs, operational updates, and issue summaries.
- Oversee day-to-day operational performance of outsourced contractors.
- Ensure operational integration of hard and soft services.
- Track, escalate, and resolve technical and operational issues.
- Monitor and ensure compliance with technical, safety, environmental, and operational requirements.
- Support the implementation and maintenance of relevant standards and certifications, including International Organization for Standardization (ISO) certifications, Leadership in Energy and Environmental Design (LEED)-related requirements, and broader sustainability and environment objectives.
- Perform other duties as may be assigned.
Required Experience
- At least 6 years of relevant professional experience managing technical facilities or building operations and maintenance.
- International experience working in several countries or in multicultural environments.
- Experience in technically led FM operations, including hard services, MEPF systems, outsourced service delivery, and soft-services interfaces such as cleaning, janitorial, or landscaping.
- Hands-on operational experience in preventive and corrective maintenance planning, technical inspections, work execution monitoring, and resolution of building systems issues.
- Experience reviewing technical drawings, maintenance documents, method statements, technical reports, operational records, and contractor submissions.
- Experience planning and implementing technically complex works in occupied facilities with minimal disruption to operations.
- Experience collaborating with contractors, service providers, technical specialists, or engineering consultants in an operational FM environment.
Qualifications
- Bachelor's degree in electrical engineering, mechanical engineering, building services engineering, facilities management, or another relevant technical discipline; preferably at post-graduate level or its equivalent.
- Professional accreditation or licensure in a relevant engineering or technical discipline is advantageous.
