Overview
The Senior ERP Applications Assistant will be responsible for delivering enterprise resource planning (ERP) applications and services to all OSCE personnel. The role involves analyzing business requirements, configuring ERP systems, and providing functional support.
Key Responsibilities
- Analyzing and documenting business requirements and translating them into ERP functional and technical specifications across HR, Finance, and Materials Management.
- Documenting and optimizing end-to-end business processes within the ERP ecosystem.
- Leading the configuration, testing, and deployment of ERP enhancements and new modules.
- Co-ordinating patch management, upgrades, and data migrations.
- Delivering second- and third-level functional support and troubleshooting ERP issues.
- Designing and conducting training sessions and user enablement initiatives.
- Recommending emerging ERP features, automation tools, and analytics enhancements.
- Ensuring ERP practices align with organizational policies, data governance standards, and audit requirements.
- Performing other related duties as required.
Required Experience
- A minimum of seven (7) years of progressive experience in ERP functional analysis, configuration, and implementation, using Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications.
- Experience in business process integration and optimization across core ERP Oracle E-Business Suite (R12) and/or Oracle Fusion Cloud Applications modules such as Finance, HR, Payroll, Procurement, or Budgeting.
- Hands-on experience in developing ERP functional specifications, conducting user acceptance testing (UAT), and leading solution rollout activities.
- Strong analytical and problem-solving skills.
- Experience in second/third-level ERP user support, documentation of knowledge base/FAQs, and training delivery.
- Proficiency in developing reports using Oracle BI Publisher or equivalent reporting tools, and familiarity with SQL/PLSQL.
- Working knowledge of change management, patch testing, and production deployment processes in ERP environments.
- Experience with cloud-based ERP solutions, Robotic Process Automation (RPA) tools, and low-code/no-code platforms is highly desirable.
- Familiarity with project management methodologies and tools such as JIRA, Confluence, or ServiceNow.
- Familiarity with International Public Sector Accounting Standards (IPSAS) and configuration of IPSAS-compliant ledgers in Oracle EBS.
- Experience in international or public sector settings is desirable.
Qualifications
- Completed secondary education, supplemented by specialized training or formal studies in computer science.
- A first-level university degree in the area of Finance, Materials Management/Supply Chain, HR or Computer Science is desirable.
- Relevant certifications (e.g., PRINCE2, Oracle Certified Professional, Oracle Cloud HCM, Agile/Scrum, ITIL) are desirable.
