Overview
The role involves performing 1st and 2nd level repair, maintenance, and troubleshooting of the Bank's LAN and global communications networks, including network infrastructure and communication links. It also supports the implementation of Global Communication projects and serves as a point of contact for network incidents.
Key Responsibilities
- Performs 1st and 2nd level repair, maintenance, and troubleshooting of the Bank's LAN and global communications networks, covering network infrastructure (switches, routers) and communication links (VSAT, MPLS, IPL, Internet2, etc.).
- Works with internal and external technical support to ensure fast resolution of network and communication incidents.
- Supports implementation of Global Communication projects, including link acceptance testing in coordination with Country Office IT staff, vendors, and engineers.
- Serves as the point of contact for engineers and HQ/Country Office IT staff during network and communication link incidents.
- Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing.
- Connects equipment and runs emergency cabling in Data Centers and Network Communication Rooms (NCRs).
- Escalate incidents promptly as necessary to ensure high availability of the Bank's network devices.
- Writes and updates technical troubleshooting procedures and recommends modifications based on operational experience.
- Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues.
Required Experience
- 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
- Experience in telecommunications, computer networking, or wired/wireless technologies.
Qualifications
Bachelor’s or Master’s degree
