Overview
The role involves performing repair, maintenance, and troubleshooting of the Bank's LAN and global communications networks, and supporting the implementation of Global Communication projects.
Key Responsibilities
- Performs 1st and 2nd level repair, maintenance, and troubleshooting of the Bank's LAN and global communications networks, covering network infrastructure and communication links.
- Works with internal and external technical support to ensure fast resolution of network and communication incidents.
- Supports implementation of Global Communication projects, including link acceptance testing.
- Serves as the point of contact for engineers and HQ/Country Office IT staff during network and communication link incidents.
- Configure switch ports, operate test equipment, and use diagnostic software.
- Connects equipment and runs emergency cabling in Data Centers and Network Communication Rooms.
- Escalate incidents promptly as necessary.
- Writes and updates technical troubleshooting procedures and recommends modifications.
Required Experience
- Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
- Experience in telecommunications, computer networking, or wired/wireless technologies.
- Advanced knowledge of Cisco operating systems.
- Good understanding of networking protocols and services, including TCP/IP, IPSec, VLANs, OSPF, BGP, and IP Anycast.
- Proficiency in network monitoring tools such as PRTG, SolarWinds, Cisco Prime/Cisco DNA Center, Splunk, Thousand Eyes.
- Ability to diagnose and resolve technical problems independently, as well as in collaboration with a team.
- Proficiency with IT service management platforms such as ServiceNow.
- Good knowledge of Microsoft SharePoint and Excel.
- Excellent customer service, technical, and analytical skills.
- Flexible availability, including weekends and public holidays to meet operational demands.
Qualifications
Bachelor’s or Master’s degree
