Overview
The Protection Officer Case Management is responsible for conducting interviews, assisting individuals with referrals, and managing day-to-day case management activities, including taking caseloads and ensuring adherence to DRC SOPs.
Key Responsibilities
- Providing direct client services within the case management program.
- Directly managing assigned number of routine and some complex cases as per DRC standards and DRC forms/SOPs.
- Conducting intake interviews with individuals identified by the team during outreach work or referred by other agencies and opening a case if vulnerability criteria are met.
- Carrying out comprehensive protection risk assessments for each client after receiving their consent.
- Developing a tailored case plan with the client, based on the needs identified during the assessment.
- Providing continuous emotional support and establishing a relationship with the client and their families.
- Closing cases when the objectives in the case plan have been met and no further needs have been identified.
- Managing cases in an acceptable timeframe according to DRC case management SOPs.
- Taking the lead in conducting safe, timely and appropriate referrals in consultation with the referral focal point.
- Supporting the referral focal points and protection teams to ensure updated service mapping.
- Supporting the preparation of all procurement and administrative documents required for case management implementation.
- Being responsible for any logistical preparations related to the provision of assistance and related procurement processes.
- Proactively leading on consulting with the case management supervisor for technical support of complex cases and participating in debriefing sessions.
- Coordinating with supervisor on urgent protection or medical cases requiring expedited processing.
- Being responsible for accurately entering data of directly managed cases in DRC case management IM system (Activity Info) in a timely manner.
- Ensuring data protection and confidentiality of information is always maintained.
- Assisting in onboarding and delivering inductions/training on the case management program for newly hired staff.
- Participating in internal case conferences/technical review of cases, team meetings, trainings and workshops.
- Documenting all general protection activities as per DRC and donor reporting regulations and transmitting these on a weekly basis to the Team Lead for compilation.
- Monitoring protection concerns by conducting interviews in target locations.
- Ensuring that the interviews are submitted on KOBO in English and that the information submitted is complete, as accurate as possible and of high quality.
- Being proactive in reporting to the Protection TL and Protection Manager any new observed protection risks and trends in targeted communities.
- Being responsible for supporting coordination at the district and community level with relevant stakeholders.
- Actively participating in weekly protection team meetings and highlighting protection concerns and operational challenges in the targeted locations.
Required Experience
- At least 3 years of experience in case management with INGOs/NGOs or the UN.
- Prior experience in case management is an advantage.
- Demonstrated experience in conducting qualitative interviews is a strong advantage.
- Experience in managing/ handling data with familiarity with KOBO and other online data collection tools is preferred.
Qualifications
• Degree from well recognized university, in law, political sciences, research methods, social work, psychology, and/or other relevant disciplines.
