Overview
Support learning and training programmes for UN Volunteers by providing logistical and administrative support in the planning, preparation, and delivery of assigned learning portfolios.
Key Responsibilities
- Support the preparation of briefing and guidance notes for participants, guest speakers, and trainers.
- Support the recruitment of guest speakers, external trainers and facilitators.
- Assist in the design and production of workshop and training materials and handouts.
- Research and gather content for training, learning activities and exercises.
- Assist in the delivery of logistics aspects, including event coordination and scheduling, outreach and communication, participant enrollment, and travel arrangements.
- Draft workshop and training invitations, logistical notes and related materials.
- Co-facilitate learning activities and provide delivery support to facilitators, guest speakers and resource persons.
- Communicate with UN Volunteers on access to UNV learning programmes and platforms, respond to queries through UNV Customer-Relationship-Management (CRM) service desk, and escalate cases as required.
- Support regular enrollment process of UN Volunteers to online learning programmes and platforms.
- Provide coordination and logistical support in the delivery of live online learning events.
- Support the design, production and dissemination of communication materials, flyers and other information resources.
- Perform user support functions for online learning programmes and liaise with external service providers for troubleshooting.
- Assist in system administration, maintenance, monitoring and reporting on usage of online learning programmes and platforms.
- Capture lessons learnt, prepare and present recommendations for improvements.
- Support design and implementation of evaluation surveys, including data collection and analysis, and compile volunteers’ testimonial.
- Support the use of approved digital learning technologies and tools.
- Support annual budget planning and forecasting of learning activities, monitor related expenditures, review and process supporting documents for payment, and compile data for reporting.
- Support procurement of services and purchase of licenses for online tools, assessments, resources and materials.
- Process travel requests for payment of travel entitlements for UN Volunteers attending HQ approved learning activities.
- Maintain accurate and up-to-date records related to procurement, finance and administrative processes.
- Provide logistical support in recruitment processes, including organization of interviews, compilation of documentation, and note-taking on panels, as required.
Required Experience
- A minimum of three (5) years (with high school diploma) or 2 years (with bachelor's degree) of practical and relevant work experience at national or international level in learning, capacity development, event planning/support, administrative support or related fields.
- Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, web-based management systems, and learning management systems.
- Experience in providing administrative and logistical support for learning and development programmes.
- Experience supporting the delivery of online workshops and webinars through Zoom & MS Teams.
Qualifications
- Completion of secondary education.
- Specialized training/course in learning, capacity development or related fields.
- University degree is desirable, but not a requirement.
