Overview
The User Support Associate will support the stabilization of Wave and provide assistance for the effective human resources management of staff members.
Key Responsibilities
- Support the stabilization of Wave while providing support with transactions and processing in Human Resources Module in Wave (HCM).
- Assist HR focal points in Regional and Country Offices, HRAU and other members of the HR communities who have the responsibility to process and approve transactions in Wave by supporting and responding to their inquiries.
- Analyze the data used in the different processes to ensure it is correctly recorded.
- Elevate issues resulting from missing or incorrect data and open the tickets necessary for the Technical Team.
- Maintain constant communication with the Business Analysts, the Technical Team, Business Transformation Team and other similar units.
- Maintain constant coordination within units to find out how the issues raised as bugs and defects affect them.
- Coordinate data cleaning exercises to enhance streamlining of the different HR processes.
- Support Business Analysts in the testing of scenarios related to enhancement to solve bugs and defects.
- Assist in analysis of system performance, addressing defects and elevating issues.
- Generate reports as required.
- Perform other related duties as may be assigned.
Required Experience
- Three (3) years of relevant professional experience with a Bachelor’s degree in Human Resources, Business Administration, or related field; or
- Five (5) years of relevant experience with a high school diploma.
- Experience in Human Resources Management.
- Knowledge of the procedures during a User Testing Acceptance process.
- Experience in an international organization, non-governmental or governmental organisation in a multicultural setting is an advantage.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field; or
- High school diploma.
