Overview
The ICT & Digitalization Intern will support the Country Office in advancing digital transformation initiatives, including process automation, data digitization, responsible AI exploration, digital tools adoption, and capacity building. The Intern will contribute analytical, technical, and coordination support while gaining practical exposure to digital transformation projects.
Key Responsibilities
- Provide first-line daily IT support to end users.
- Troubleshoot and resolve hardware, software, and account access issues.
- Support installation and configuration of computers, printers, mobile devices, and licensed software.
- Provide technical support for both onsite and virtual events.
- Assist in maintaining ICT asset records.
- Support efficient network administration.
- Assist in monitoring network performance.
- Support diagnostics, preventive maintenance, and repair of ICT equipment.
- Assist in vendor coordination for equipment under warranty.
- Provide support for mobile devices.
- Support ongoing automation initiatives.
- Assist in digitizing physical documents and migrating content into SharePoint and other modern platforms.
- Collaborate with teams to identify automation needs and digital workflow improvements.
- Support training/orientation sessions for staff on ICT systems and tools.
- Support pilot initiatives involving AI, automation, or data analytics.
- Assist in preparing concept notes, briefs, and presentations on AI and digital innovation opportunities.
- Support planning, coordination, and tracking of digital transformation initiatives and projects.
Qualifications
- Currently enrolled in a Master’s degree; or have graduated no longer than 1 year ago from a bachelor’s or master’s degree or equivalent studies.
- Field of study: Information Technology, Computer Science, Information Systems, Software Engineering or equivalent.
