Overview
The International Operations Manager (IOM) plays a leading role in supporting the delivery of the UNFPA country programme, aiming to realize the 2030 Agenda and make a positive difference in the lives of millions of people. The IOM leads strategic planning for UNFPA operations, setting of management targets, and outsourced services.
Key Responsibilities
- Contribute to the delivery of the country programme, and ensure overall operations are carried out effectively, in a transparent manner and in compliance with established policies, procedures and rules.
- Ensure annual and longer-term management targets, at the UNFPA corporate and Country Office level are met.
- Determine optimal approaches for improving effectiveness and efficiency of business management, fostering innovation and furthering operational excellence.
- Drive knowledge management practices within the Country Office.
- Build capacity of staff through coaching and mentoring on operations management relevant for programme implementation and sound project management.
- Ensure the integrity of financial systems, review of budget requirements and the consistent application of rules and regulations.
- Support the Representative in the recruitment and management of staff, providing them with direction and motivation; fostering empowerment; learning and career management and promoting cross-unit team work.
- Supervise operations staff demonstrating performance appraisal and transparent leadership approaches that support a culture of growth and development, where good performance is incentivized and underperformers are held to account.
- Oversee CO travel, logistics and premises; establishment of work plans, and monitoring of the achievement of results in collaboration with programme staff.
- Ensure high quality provision of procurement and other project support services; monitor quality and timeliness of services provided by Service Providers.
- Routinely monitor financial exception reports for unusual activities, transactions, and alert HQ to any unusual transactions.
- Provide policy support, guidance and advocacy at the country level on development, establishment and management of common services with other participating UN organizations/ agencies.
- Ensure that common services and joint arrangements benefit UNFPA in its objective to provide efficient and economical support services to the implementation of the country programme.
- Support staff safety by driving compliance with UN Minimum Operating Security Standards (MOSS) and Minimum Operational Residential Security Standards (MORSS).
- Together with the Representative, represent UNFPA in the Security Management Team and effectively implement security measures agreed in the SMT in compliance with security policy in UNFPA.
- Represent UNFPA in Operations Management Team (OMT) meetings, ensuring that UNFPA interests are respected and value for money for goods and services are in line with best business practices.
- Represent UNFPA in inter-agency administrative meetings, and ensure smooth cooperation between agencies on joint undertakings such as hardship questionnaires and salary surveys.
- Identify new approaches and measures to further enhance UNFPA delivery capacities, professional management and cost effectiveness.
- Promote a client-oriented approach among all operations staff.
- Carry out any other duties as may be required by the County Representative, Regional Office management or Headquarters.
Required Experience
- At least 7 years of experience in development in a governmental, multilateral or civil society organization in a multi-cultural setting, including 3 or more years’ experience in managing teams in a complex organizational setting.
- Ability to build strong relationships with clients, focus on impact and result, and respond positively to feedback.
- Solid knowledge in procurement, financial and human resources management, contract, asset, and information and communication technology.
- Ability to lead business process re-engineering, to implement new systems, and to positively affect staff behavioural/ attitudinal changes.
- Ability to lead strategic planning, results-based management and reporting, formulation and monitoring of projects/programmes.
- Experience in international development, particularly in the mandate of UNFPA and dedication to the principles of the United Nations.
- Field experience is essential; experience from a developing, humanitarian context is an asset.
Qualifications
Advanced university degree in any of the following disciplines: Public Administration or Business Administration, Economics, Management or other related field.
