Overview
The Application Manager – Insights-2-Action Project is responsible for the configuration, maintenance, evolution, and end-user support of the I2A platform, ensuring it is operationally ready and adopted by various user groups.
Key Responsibilities
- Manage the I2A platform through its lifecycle, ensuring availability, performance, and quality.
- Configure and adapt Jira projects, workflows, custom fields, permissions, and access segregation rules.
- Set up and maintain country-specific Jira environments, including data migration.
- Maintain Power BI dashboards and SharePoint portals.
- Provide functional and technical support to end users.
- Liaise with DSI teams for Tier 3 support and integration.
- Propose and implement process or configuration improvements.
- Collaborate to assess and prioritize new features, improvements, and use cases.
- Support the writing of requests for change, bug reports, and user stories.
- Coordinate User Acceptance Testing (UAT).
- Support the organisation and delivery of releases.
- Automate role-based recommendations report for IMS onboarding.
- Develop and maintain documentation, FAQs, and support materials.
- Deliver targeted training and Q&A sessions.
- Contribute to IMS pre-departure briefings.
- Build the capacity of country focal points.
- Act as liaison between the I2A Project Team and IT focal points.
- Coordinate communication with all areas of the organisation impacted by the platform lifecycle.
- Contribute to feasibility and decision notes for large-scale rollout.
Required Experience
- Minimum 3–5 years of work experience in application management, configuration, deployment, and support.
- Demonstrated experience administering and configuring Atlassian Jira (workflows, custom fields, permission schemes, automations) at organisational scale.
- Experience in development (web, mobile), scripting (Python, shell, etc.), and data management (SQL, reporting tools).
- Experience supporting an application across its full lifecycle, from configuration and deployment through to end-user support and continuous improvement.
- Proficient in a wide range of technologies across various roles, including developer, technical lead, and test manager.
- Experience with Power BI (dashboard design, dataset management) and Microsoft Power Platform (Power Apps, Power Automate) or other low-code solutions.
- Familiarity with agile principles, design-thinking methodologies, and User Acceptance Testing practices.
- Experience in an international environment is a plus.
Qualifications
- Tertiary degree in computer sciences, information systems, engineering or related field
- ITIL 4 Foundation Certification (Desired)
- Project management certification (PMP, PMI, Hermès, ...) (Desired)
