Overview
Manage and optimize IT enterprise systems at headquarters and throughout the mission, ensuring system security, uptime, and performance.
Key Responsibilities
- Ensure system security, uptime, and performance.
- Align local systems with MSF SITS global platforms.
- Supervise backups, DR planning, and systems roadmap.
- Oversee functional resource management and training needs.
- Manage systems lifecycle, including continual review.
- Coordinate and manage system licensing and support contracts.
- Manage systems vendors and suppliers.
- Establish technical requirements for application suites and implement, maintain, and upgrade existing systems.
- Ensure secure configurations and administrative practices are implemented with systems.
- Work with the Support Team on overlapping matters and 3rd party application support contracts.
- Create and maintain system integrations and data-driven reports.
- Create and file all system documentation.
- Develop and implement system policies and processes for compliance.
- Work on projects requiring technical input, including planning and implementing new systems, and providing system selection and management insights.
Required Experience
- Minimum 6 years of experience in systems administration, or cloud system management.
- Demonstrated experience with Windows Server environments, Microsoft 365 (including O365), Azure Cloud services, and Mobile Device Management (MDM) Tools.
- Experience in system documentation, process development, and compliance enforcement.
- Proven experience managing system licensing, vendor relationships, and support contracts.
- Experience in system integration and application lifecycle management.
- Experience working in an NGO, humanitarian, or international development context is desirable.
Qualifications
- Bachelor’s Degree (required): Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.
- Master’s Degree (preferred): Information Systems, Information Technology Management, Computer Science, or an MBA with a focus on Technology/Information Systems.
