Overview
The Supply Chain Officer ensures efficient and effective order handling to meet field needs and provides order information to relevant departments.
Key Responsibilities
- Regularly update customers on order status, especially problem items and delayed deliveries.
- Initiate reports for items on order to ensure processing for sourcing, picking, packing, and shipping.
- Follow up on the movement of goods and transportation.
- Investigate, solve, and follow up on customer complaints.
- Review back-orders and follow up on order completion.
- Identify mismatches between ordered quantities and packaging sizes.
- Follow up on urgent or stock medical/non-medical items with the Procurement team.
- Improve/implement customer service procedures, policies, and standards.
- Follow up on import/export permits.
- Monthly review of short expiry items and offer them to customers.
- Identify slow-moving items and propose them to customers.
- Follow up on obsolete items, remove them from orders, and replace them with alternatives.
- Manage kitting, including creation of work orders, component reservation, and stock level monitoring.
- Participate in warehouse stock taking and reconciliation.
Required Experience
Typically, 3–5 years of relevant experience in: Supply chain management, Procurement and purchasing, Warehousing, Inventory management, Transport and distribution. Experience with humanitarian organizations, NGOs, UN agencies, or international organizations is preferred.
Qualifications
Bachelor's degree in one of the following: Business Administration, Commerce, Engineering or related Field. Professional certifications is an advantage, such as: CIPS (Chartered Institute of Procurement & Supply), APICS / ASCM certifications, Other procurement and logistics certifications.
