Overview
The ICT Associate – Head of ICT Unit will provide leadership and coordination in delivering high-quality ICT services, requiring strategic planning, infrastructure management, team supervision, and compliance with corporate ICT policies.
Key Responsibilities
- Lead the common premises ICT team and coordinate ICT activities and services.
- Coordinate the integration of ICT assets and systems.
- Oversee the decommissioning and repurposing of ICT infrastructure.
- Develop local ICT budgets, procurement forecasts, and asset management reports.
- Manage local IT support operations, including helpdesk services.
- Supervise national CP ICT staff and contractors.
- Liaise with national service providers, vendors, and partners.
- Work collaboratively with the UNDP ICT Team on network and security management.
- Ensure robust ICT security measures are implemented.
- Ensure business continuity planning (BCP) and disaster recovery measures are in place.
- Support IT project work, including developing proposals and solutions.
- Serve as a focal point for coordination of related activities.
- Prepare standard terms of reference, process and follow up on administrative actions.
- Provide guidance to new/junior staff.
- Occasionally supervise a team of staff for specific projects.
- Draft correspondence and communications.
- Keep abreast of developments in the field; perform benchmarking and propose new acquisitions.
- Ensure proper documentation of technical tasks, service records, and infrastructure diagrams.
- Calculate and comply cost estimates and projected budget requirements.
- Assist in preparation of budget and audit reports.
- Assess and evaluate costs of all services received.
- Follow up on outstanding payments and recovery of charges.
- Maintain electronic records of all expenditures for commercial communications.
Required Experience
Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant working experience in development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications. Experience working with user-centered designs and conducting user research and testing is required.
Qualifications
Secondary education is required with formal training in IT systems, business software and/or web-based applications. A university degree (Bachelor’s degree) in Information Technology, Information Systems, Information Management, Computer Science, Software Development or an equivalent field will be given due consideration, but it is not a requirement.
