Overview
The Tech Team Intern will provide flexible operational and technical support to the IG Tech Team within the Private Partnerships & Fundraising Division (PPF). The role combines operational coordination and reporting support with hands-on involvement in systems, testing, and data validation.
Key Responsibilities
- Support recurring operational processes across the Tech Team, including task tracking and follow-up activities.
- Assist in coordinating activities across teams and platforms, ensuring alignment and timely execution.
- Contribute to preparation of operational updates, summaries, and status tracking.
- Provide support across key platforms (Salesforce, SharePoint, Asana, Microsoft 365).
- Assist with data validation, uploads, and basic system checks.
- Support ongoing platform-related activities linked to fundraising operations.
- Participate in testing activities for platform updates, new features, and process improvements.
- Document bugs, inconsistencies, or issues identified during testing.
- Support validation of system outputs, reports, and data processes.
- Assist with maintaining reporting trackers and validating recurring reports.
- Monitor data flows and flag inconsistencies, delays, or anomalies for follow-up.
- Support preparation of structured reporting outputs and operational summaries.
- Maintain and improve internal documentation, process guides, and operational materials.
- Support organization of SharePoint and documentation repositories.
- Contribute to onboarding and knowledge-sharing resources for the team.
- Identify opportunities to improve workflows, task coordination, and system usage.
- Support implementation of improved practices in tracking, reporting, and operational processes.
Required Experience
- Previous internship, and/or working experience in operational, administrative, or technical support activities would be an advantage.
- Familiarity with Microsoft 365 applications including Outlook, Excel, Teams, and SharePoint.
- Basic understanding of operational platforms and collaboration tools such as Salesforce and Asana.
- Good organizational and documentation skills with attention to detail.
- Ability to follow recurring operational processes and maintain accurate records and reporting trackers.
- Basic understanding of data handling, reporting activities, and operational follow-up processes.
- Ability to support testing, validation, and coordination activities across different operational tasks.
- Comfortable working across multiple tasks and platforms within a fast-paced operational environment.
Qualifications
University degree in Information Technology, Computer Science, Business Administration, Information Systems, or related discipline.
