Overview
The ICT Specialist will work with business owners to understand their requirements and transpose them for technical and development teams, perform quality assurance/testing of developed products, and develop and maintain documentation, workflows, and related artifacts.
Key Responsibilities
- Acts as a focal point for translating user needs into clear requirements and bridging the technical divide between developers, IT personnel, business owners and product users.
- Provides guidance to clients, analyzing clients’ requirements and support in translating these into new applications; determines application systems integration and linkage issues.
- Researches, analyzes and evaluates new technologies and makes suggestions to supervisors for their deployment.
- Performs end-to-end quality assurance, test development and planning, test implementation, test evaluation and validation pre, and post-release, managing defects, enhancements managing test cycles and supervising testers.
- Develops detailed system and other functional specifications and user documentation for major systems.
- Designs and builds data models/databases, data warehouses and tools to integrate and store data from several sources.
- Supports in designing and implementing ETL processes.
- Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support.
- Develops workflows, SOPs and system documentation.
- Participates in writing reports and papers on system-related topics, system requirements, information strategy, etc.
- Develops training materials, operating and user manuals; trains staff in assigned systems prepare disaster recovery plans and ensures appropriate planning and training of those responsible.
- Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.
Required Experience
- A minimum of four (4) years of experience in end-to-end quality assurance, with specific hands-on experience in test development and planning, test implementation, test evaluation and validation pre, and post-release, managing defects, enhancements managing test cycles and supervising testers.
- A minimum of four (4) years of experience in developing workflows, SOPs and system documentation as well user guides and subsequent training of new users.
- Relevant experience is defined as experience in acting as a focal point for translating user needs into clear requirements and bridging the technical divide between developers, IT personal, business owners and product users.
- Experience in the launch of new database and applications (desired).
- Experience in the management of development, product and user teams across different offices (desired).
- Experience in the improvement of workflow, accuracy, traceability, and interoperability (desired).
- Data integration across different systems (desired).
- Experience in change management projects, including communication plans and stakeholder engagement, and ensured smooth (desired).
- Experience in developing tools to capture and present metrics, user feedback, and incident trends to help the prioritization and improvement of different processes and tools (desired).
Qualifications
- Advanced university degree (Master’s degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related with 5 years of relevant experience OR A first level university degree (Bachelor’s degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related to the post description with 7 years of relevant experience.
- ITIL Certification is desirable.
- Project management Professional (PMP) certification is desirable.
