Overview
Provides ICT and administrative support services to the ICT unit and daily technical support to users of information management tools and technology infrastructure. Promotes a client-oriented approach and collaborates with teams to resolve ICT-related issues.
Key Responsibilities
- Support implementation of ICT management systems and strategies.
- Provide ICT support for key events and video/audio conferencing.
- Provide ICT help desk support to colleagues in other agencies.
- Assist in providing automation and digitalization support.
- Support network administration and ensure effective functioning of CO hardware and software.
- Monitor file server traffic, usage and performance.
- Assist in cloud-based backup and restoration procedures.
- Provide support to users in virus detection, removal, and prevention.
- Respond to user needs and questions regarding network access.
- Assist in trouble-shooting and monitoring of network problems.
- Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts.
- Perform routine technical tasks, including changing of hardware electronic components and making routine repairs.
- Maintenance of an up-to-date inventory of software and hardware.
- Maintenance of a library of ICT related reference materials.
- Maintenance of the inventory and stock of supplies and spare parts.
- Provision of ICT support to key events.
- Maintenance of Unit’s files, logs.
- Preparation of routine correspondence, faxes, memoranda and reports.
- Extracting, inputting, copying and filing data from various sources.
- Participate and assist in the organization of training for CO staff on ICT issues.
- Provide contributions to knowledge networks and communities of practice.
Required Experience
- Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant working experience that includes network administration, web design, providing technical support for hardware/software or cloud ERP environments; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
- Experience working with user-centered designs and conducting user research and testing is desirable.
- Formal training in IT systems, business software (Microsoft Office) and web-based applications is desirable.
- Experience working with Cisco Meraki management is desirable.
- Experience working with Microsoft Azure management is desirable.
- Experience working with RPA (Robotic Process Automation is desirable.
- Experience working with AI is desirable.
Qualifications
- Secondary education is required.
- Certifications in ICDL, ITIL and/or MCP are an asset.
- A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
