Knowledge Management Specialist

Overview

The Knowledge Management Specialist supports the operation of the knowledge, learning and innovation infrastructure to enable personnel to capture, share and apply organizational knowledge and learning. The role supports the codification and refinement of service offerings, and the integration of mission inputs, knowledge from delivery and foresight to drive innovation.

Key Responsibilities

• Operate and continuously improve frameworks, systems, processes and tools for knowledge and learning capture, codification, dissemination and access.
• Apply knowledge governance arrangements.
• Support codification of service offerings for refinement, standardization and replication.
• Work closely with mission leads and support operating mechanisms and secretariat for missions.
• Collaborate with the strategic partnerships team in the development of partner-facing materials.
• Support UNOPS transformation initiatives in the deployment and use of systems, processes and tools for knowledge and learning.
• Contribute to monitoring the effectiveness of knowledge and learning frameworks, systems and processes.
• Support innovation processes for ideation, testing and progression to service offering.
• Contribute to innovation by helping bring together UNOPS learnings from delivery, foresight signals and UNOPS positioning.
• Deliver training and business partnering support to build knowledge, learning and innovation skills.
• Provide guidance and orientation on knowledge and learning systems and resources.
• Support communities of practice.

Required Experience

Progressive experience in knowledge management and/or communications, including coordination of multi-stakeholder initiatives. Proven experience designing and implementing KM tools/products and managing knowledge-sharing processes. Experience supporting the codification of practice and the capture and sharing of lessons learned across complex organizations. Experience delivering training and supporting communities of practice. Experience of working in multicultural environments. Desired: Experience in development or humanitarian contexts. Experience of working in UN system organizations.

Qualifications

Required: Bachelor’s degree (or equivalent) in any discipline with 7 years of relevant experience OR Master’s degree (or equivalent) in any discipline with 5 years of relevant experience. Desired: Formal training or certification in knowledge management, project/programme management (e.g. PMP, PRINCE2), data or information systems, or relevant digital or knowledge-sharing platforms.

Other Details