Overview
The Knowledge Management and Learning Officer will lead the joint KML function for the Human Capital Project and Development Effectiveness unit, shaping institutional knowledge and learning. This role emphasizes systematic collection and dissemination of good practices, engagement, and support for new tools and platforms to translate knowledge into solutions.
Key Responsibilities
- Spearhead and manage the Human Capital Project and Development Effectiveness team’s portfolio of knowledge and learning series, webinars, operational clinics, workshops, and practitioner exchanges.
- Facilitate peer exchange and communities of practice as strategic knowledge networks.
- Oversee post-event knowledge capture and dissemination.
- Support staff learning by designing and delivering on-boarding programs, knowledge clinics, e-learning, peer learning sessions, AI capacity building workshops, and on-demand resources.
- Coordinate with thematic leads to develop sector-specific training modules and facilitate cross-practice knowledge exchange.
- Develop and implement unified document governance and information management standards across SharePoint, Microsoft Teams, and OneDrive.
- Support systematic knowledge and evidence capture and dissemination from knowledge pieces, evaluations, operations, and programs.
- Design and implement systematic and iterative curation workflows to transform scattered information into high-value, findable, and reusable assets.
- Organize knowledge in ways that promote collaboration, learning, and informed action.
- Manage and steward shared departmental good practice repositories, including case studies, lessons learned databases, model projects, and solution portfolios.
- Improve taxonomy, metadata structures, and search experience across knowledge platforms.
- Manage and refine collections on Knowledge 360 (K360).
- Support the design of knowledge products and toolkits specifically for scaling and replicating solutions.
- Liaise with thematic experts and the WBG Knowledge & Learning team to develop and strengthen the department's offering within the WBG Academy Program.
- Adopt innovative knowledge-sharing approaches, including AI-enabled knowledge discovery, workflow automation, and digital dissemination tools.
- Measure adoption and iterate based on user feedback to continuously improve knowledge flows.
- Champions and implements change management strategies to strengthen KML culture.
- Applies Monitoring, Evaluation, and Learning (MEL) practices in day-to-day project delivery.
- Monitor platform usage, engagement metrics, and KML performance indicators to drive continuous improvement of team workflows, governance processes, and operating models.
Required Experience
- At least 5 years of relevant experience.
- Demonstrated experience leading KML functions in a large, complex organizational environment — including coordinating across multiple workstreams simultaneously.
- Track record of leading institutional learning and engagement initiatives.
- Extensive WBG-specific KML experience, including deep familiarity with the institutional knowledge and learning landscape, Knowledge Bank agenda, information governance and architecture, and enterprise content management platforms and collaboration tools (Adobe Campaign, SharePoint, MS Teams, OneDrive).
- Proven hands-on experience in multimedia production, website publishing, and visual communications.
- Demonstrated ability to adopt innovative knowledge-sharing approaches, including AI-enabled tools.
- Strong ability to work across institutional and sectoral boundaries, engaging credibly with senior management and stakeholders at all levels.
- Proven track record of operating effectively at both strategic and operational levels — setting direction while maintaining hands-on delivery without losing quality in either.
- Demonstrated capacity to multi-task and work under pressure.
Qualifications
Advanced degree (Master's) in a directly related discipline (e.g., knowledge management, information management, organizational development, library sciences, etc.), or a related field.
