Overview
Lead the strategic direction, financial stewardship, performance, and sustainability of MSF Shared IT Services, translating global vision into action plans for secure, compliant, and cost-effective technology support.
Key Responsibilities
- Co-create and implement the multi-year SITS Strategic Framework (2026–2031).
- Evolve mechanisms to measure and report clear benefits realized for the MSF movement.
- Define and deliver annual objectives, milestones, and KPIs against budget.
- Report regularly to the SITS Board on risks, outcomes, and end-of-year achievements.
- Manage risk classification and mitigation models.
- Ensure the organization is continuously aligned with critical regulatory standards, including data protection, data privacy, the Czech Cybersecurity Act (NIS2), and the AI Act.
- Act as a critical partner to IT Directors worldwide, the International Information Systems Coordinator (IISC), and General Directors.
- Build profound trust across a highly distributed, complex, multi-entity international environment.
- Lead, inspire, and develop a multicultural, geographically dispersed workforce, championing MSF values and fostering a culture of collaboration and purpose.
Required Experience
- Proven executive experience leading IT, digital services, shared service centers, or technology-driven organizations.
- Strong track record in strategic planning, complex governance, and service delivery frameworks (e.g. ITIL).
- Robust experience in budgeting, financial oversight, information security, and global regulatory compliance (GDPR, NIS2, AI Act).
- Exceptional communication skills with the ability to bridge the gap between technical teams and non-technical, senior humanitarian leaders.
- Experience managing a shared Microsoft 365 tenant across a globally distributed organization is a major plus.
- Prior experience in non-profit, NGO, or humanitarian sectors is highly advantageous.
