Overview
This role involves setting up, testing, and operating audiovisual equipment for conferences and providing technical support. It also includes assisting with maintenance, asset management, and post-production activities.
Key Responsibilities
- Setup, test and operate simultaneous interpretation, public address, recording, hybrid integration, remote simultaneous interpretation, wireless, captioning, webstreaming and video-conferencing equipment.
- Ensure conference Key Performance Indicators (KPIs) are adhered to.
- Assist and Monitor equipment moves, additions, changes, mobilization and demobilization.
- Guide, assist and monitor external contractors in the installation, integration and operation of third-party equipment.
- Liaise with other stakeholders to ensure smooth conference operations.
- Collect client feedback.
- Assist with periodic Preventive Maintenance activities.
- Assist with store management and asset lifecycle activities.
- Assist with post-production activities including media asset management, extraction, video-editing, tagging, archiving and distribution.
- Assist with Conference Control Room operations.
- Assist with cost estimates, expenditure reports and record-keeping.
- Assist with workflow analyses, project support and continuous service improvement activities.
- Assist with the collection and analysis of data as well as preparation of data presentations, dashboards and reports.
Required Experience
A minimum of three (3) years of relevant and progressively responsible experience in the audio/visual, information technology and/or engineering/electronic fields is required. The minimum years of relevant experience is reduced by two (2) years for candidates with a first-level University degree. Experience in supporting meetings and conferences in large, international, multilingual organizations is desirable.
Qualifications
Completion of high school diploma or equivalent is required. Supplemental courses/technical certificates in the Audio/Visual, Information Technology and/or Project Management fields such as CTS, Dante, Q-Sys, ST2110, ITIL v4 Foundation, CCNA, Prince2, etc. are required. Excellent technical, troubleshooting and computer skills (MS Office 365, Word, Excel, Powerpoint, Outlook and Teams) are required.
