Overview
Leads the day-to-day operations and implementation of the People & Culture function for the Jordan Country Program, ensuring talent, systems, and resources achieve country objectives and serve clients.
Key Responsibilities
- Leads the implementation of People & Culture policies, processes, and initiatives.
- Provides People and Culture guidance to the Country Director and SMT.
- Promotes Gender Equality, Duty of Care, and Safeguarding priorities.
- Collaborates with regional and country counterparts.
- Fosters a healthy organizational culture.
- Participates in proposal design and grants meetings.
- Analyzes monthly HR data.
- Leads the creation and implementation of P&C objectives at the Country Office.
- Coordinates and monitors the implementation of the performance management process.
- Prepares and analyzes People and Culture data and reports.
- Oversees the payroll process.
- Ensures effective implementation of P&C policies and practices across the employee lifecycle.
- Promotes mutual learning and capacity sharing on P&C standards with local partners.
- Escalates employee relations and code of conduct concerns and leads investigations.
- Supervises and mentors direct-report staff.
- Works with the CRRD GEDI team and regional P&C to implement GEDI strategies.
- Coordinates the implementation of GEDI action plans.
- Serves as the Country Program focal point for Resource Groups.
- Promotes best practice through the integration of safeguarding considerations in hiring, recruitment and onboarding practices.
- Ensures all IRC employees receive orientation to IRC's Safeguarding Policy.
- Partners with IRC global investigations teams and the Country Director to ensure recommendations from safeguarding investigations are implemented.
- Provides guidance and support for all staff-related duty of care support and initiatives.
- Responsible for country staff’s well-being following critical incidents.
- Supports DOC, GREWS, GEDI, and SG teams to promote safe, healthy, and inclusive workplaces.
- Models and encourages active practice of the principles of the “IRC Way – IRC Standards for Professional Conduct”.
- Maintains a healthy and empowering office environment.
- Provides support and advice to the Country Director and Senior Management Team on staff communications.
Required Experience
6+ years of progressive P&C experience, including recruitment, performance management, employee relations, compensation, and HR administration. Minimum 2 years staff management experience in a fast-paced environment. INGO experience strongly preferred. Demonstrated success in supporting key senior management and building strong, trusted relationships. Proven track-record of excellent management and leadership skills including capacity-building, coaching, mentoring, performance management and delivering individual and group training. High degree of comfort and successful track record supervising in matrixed environments. Skilled in collaborating with operational and technical focal points. Broad knowledge and experience across the broad spectrum of People & Culture competencies including Diversity and Inclusion. Strong collaborator with effective interpersonal and analytical skills who can work seamlessly across countries, cultures, and organizational units. Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced, high-volume environment and on deadlines; aptitude for problem solving and decision making needed. Excellent project management and organizational skills including detailed work planning and superior time management skills. Proficient in people analytics and data management and interpretation.
Qualifications
University certificate in HR management, International Relations or Development, Business Administration, Law or related field.
