Overview
The Operations Intern will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments. The role will answer the main telephone line, direct incoming calls, and assess documentation of clients to determine program eligibility.
Key Responsibilities
- Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
- Assess documentation of visitors to determine eligibility of services
- Schedule appointments for all programs depending on eligibility of client
- Answer and direct incoming phone calls
- Assist staff with clerical and administrative duties
- Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
- Adhere to IRC policies, particularly those related to confidentiality and client privacy.
- Communicate effectively in person and by telephone.
- Other related duties as assigned.
Required Experience
Previous administrative experience preferred
