Overview
To provide IT technical expertise related to the maintenance of in-house technology solutions on billing systems and MS Teams integration with telephony.
Key Responsibilities
- Research and documentation of all hardware and software applications in use by IAEA staff.
- Participate in automation of the telephone billing system.
- Participate in the project to decommission legacy telephony components namely SAMWIN.
- Participate in the day-to-day task of IT Service desk and identify potential automation and efficiency scenarios.
- Analyse technologies and processes used for conducting hybrid events, support such events hosted by IAEA.
Required Experience
- Hands-on experience and familiarity with end user device software and hardware for a minimum of 5 years.
- Experience in reviewing and interpreting telephone billing data, including telecommunications usage, billing records, cost recovery and cost information.
- Expertise and / or understanding of telephony systems and knowledge in integration of MS Teams with telephony systems.
- Hands-on experience on billing solutions and related automation capabilities.
Qualifications
- Bachelor's Degree in a related field is required.
- In exceptional cases, relevant professional certifications (e.g. ITIL Foundation), technical qualifications, and proven relevant experience may be considered in lieu of the degree.
