Head of Support Services - Chef des services Supports

Danish Refugee Council - DRC

Staff Closes 05 Aug 2026 10 days left

Overview

This role ensures compliance with DRC procedures and guidelines within Burkina Faso, contributing to country strategies and providing support and technical guidance to country operations.


Key Responsibilities
  • Operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Administration and/or IT.
  • Oversees, develops and provides strategic direction to his/her support areas.
  • Ensure mission procedures comply with DRC policies and donor agreements.
  • Ensure proper implementation of logistics systems.
  • Ensure appropriate sizing of the IT infrastructure.
  • Ensure all existing and new HR policies are designed, implemented, and reviewed in accordance with HQ requirements and Burkina Faso labor legislation.
  • Ensure the mission complies with Burkina Faso’s legal framework and provide support on legal matters.
  • Directly manage the Finance, HR/Admin, and Logistics Managers.
  • Conduct regular field visits to assess systems and controls and identify areas for improvement.
  • May act as Country Director during an absence.
  • Ensure implementation and compliance with the Code of Conduct and serve as a member of the Code of Conduct Intake Committee.
  • Ensure mission risk management and maintain an up-to-date Risk Register.
  • Perform other related duties reasonably assigned by the Country Director.
  • Lead and manage the support managers.
  • Manage, deliver and report on current operations programme support in geographic scope.
  • Establish high performing support teams ensuring high-quality approaches are maintained.
  • Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
  • Responsible for the strategic development, management and implementation of the support operations.
  • Ensure appropriate technical support is available to programs, in line whit organizational priorities.
  • Ensure support for annual planning and review processes.
  • Direct responsibility for ensuring that the DRC programme operates in accordance with DRC’s support function guidelines.
  • Support the country Director and the senior Management Team in leasing with donors authorities, especially as relates to issues of compliance, registration, and audit.
  • Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision.
  • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
  • Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems.
  • Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy.
  • Ensure that all administrative and legal-related systems are accurate and maintained.
  • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support.
  • Contribute to the development and implementation of DRC’s global development initiatives.
  • Ensure ERP functionality is properly used by relevant staff.
  • Apply reports and data analytics from DRC Dynamics to improve overall performance.
  • Act as heavy user for most of the projects & Finance functionalities.
Required Experience
  • At least 7 years’ experience in relevant field
  • At least 4 years’ experience with people management.
  • Experience in a similar role in an international NGO.
  • Proven leadership skills and competence in people management.
  • Proven operational management experience and capability, including in conflict areas.
  • Proven significant financial, information and systems management experience.
  • Significant experience in procurement and tender processes.
  • Understanding and experience of institutional fundraising.
  • Understanding of the countries in which DRC operates and sensitive to the cultural context.
  • Experience working in an ERP system, including supply chain, finance and HR systems.
  • knowledge of the Burkina Faso context (and preferably the Central Sahel region).
  • Experience working with ERP systems, including supply chain, finance, and HR modules.
  • Previous experience managing projects funded by the European Union, ECHO, FCDO/GFFO, and DANIDA.
  • Experience working in large consortiums and multi-country projects.
  • Experience working with multiple local partners.
Qualifications

• Master’s degree in political science, international development, economics or the relevant field.

Other Details
Languages Required
Fluent French (essential) Fluent English (essential)
Languages Preferred
Not specified
Contract Duration
1 year renewable depending on funding and performance.
Work Modality
Not specified
Remuneration
Salary: Band E1. National
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