Overview
The role involves resolving CRM tickets assigned to the Telecoms service team, providing installation, configuration, and support for conferences, and escalating issues beyond existing network architecture. The contractor will report to the Chief of the Service Desk Unit within the ICTS Service Desk Unit, Telecoms Team.
Key Responsibilities
- Installs, repairs and tests telecom software and hardware, telecom and network cables, sockets and switch room patches
- Updates and maintains information systems data accurately in relation to user requests (moves, new users, conferences, high level visits, etc.), equipment inventories (including location), user contact information, vendor Web interfaces, and network configuration
- Manufactures local network-compatible network cables
- Installs and tests LAN connections, mini-switches, wireless (WiFi) networks
- Provides telecoms installation, configuration and support for conferences
- Performs other related duties as required
Required Experience
5 years work experience in one of the following job fields: IT, Telephony, Networking, Network Support, Electricity, Logistics is required. Experience of VOIP and Network Asset Management is desirable.
Qualifications
High school diploma is required.
