Overview
Manage and lead HR Services teams focusing on employee lifecycle processes and staff queries, ensuring reward and HR policies are managed appropriately.
Key Responsibilities
- Lead the Employee Lifecycle team in managing onboarding, relocation, and offboarding processes.
- Oversee the provision of staff certifications within agreed service level agreements.
- Ensure clear and complete communications to staff regarding employee lifecycle processes.
- Liaise with the Reward Policy team to review policy exceptions.
- Oversee systems and tools supporting employee lifecycle processes and lead enhancement projects.
- Manage the HR Service Desk team to ensure effective response to staff queries.
- Lead the ongoing development of the HR Service Desk to improve service levels and digitize HR records.
- Ensure knowledge articles within the ServiceNow platform are accurate and up to date.
- Manage Employee Lifecycle and HR Service Desk teams, supervising team members' work and performance.
- Provide clear direction and regular monitoring and feedback on performance.
- Ensure the ongoing learning and development of reporting staff.
- Handle complex or unconventional policy and process related questions and problems.
Required Experience
Minimum 6 years relevant experience in various facets of human resource management, with international experience working in several countries, preferably in international development finance institutions or multinational organizations. International experience of working in organizations with staff in multiple countries.
Qualifications
University degree in Business or Public Administration, Human Resources, Organizational Development, Economics, Social Sciences, or related fields. preferably at post-graduate level or its equivalent. Preferably affiliated with and/or certified/accredited by recognized professional HR related associations such as CIPD, IPMA, ASTD, etc.
