Overview
Provide technical support in the Retirement Benefits and Investment Unit, focusing on the pension areas including policy and administration of the Staff Retirement Plan and Defined Contribution Plan.
Key Responsibilities
- Conduct reviews of policies, processes, systems, and tools and provide recommendations to enhance service delivery, efficiency, and compliance.
- Drafts and coordinate knowledge products, reports, presentations, and correspondence, ensuring accuracy, consistency, and alignment with retirement benefits policies and procedures.
- Review operational data, identify trends and issues, and prepare assessment reports and statistics to support operational and policy decisions.
- Determine entitlements by analyzing pension and other benefit cases handled by BPOD-RIU, and process claims and payments in conformity with ADB procedures.
- Investigate reconciliation issues and coordinate with internal and external parties for reconciliation and settlement of outstanding accounts and implementation of agreements/arrangements.
- Manage and monitor retirement benefits records and filing systems, ensuring compliance, and adherence to established standards and guidelines.
- Evaluate user requirements and recommend enhancements to SRP digital content and self-service resources to improve accessibility, client experience, and information delivery.
- Serve as a focal point on assigned retirement benefits and related institutional matters, coordinating with relevant stakeholders within BPOD-RIU, BPMSD, and other departments.
- Perform other duties as may be assigned and reflected in the incumbent's workplan.
Required Experience
- At least 5 years of relevant professional experience.
- Experience in administration of pension plans and committee secretariat will be an advantage.
- Demonstrated experience analyzing retirement, pension, or benefits data and liaising effectively with all types of internal and external clients.
- Demonstrated experience working within a team-based environment, contributing to shared workloads, coordinating handoffs, and supporting cross-unit processes related to assigned transactions, areas of analysis, and research with well-defined scope and steps.
- Familiarity with existing HR management systems and data analysis tools such as Oracle ERP and ServiceNow and other related systems will be an advantage.
- Practical experience handling sensitive personal and financial information, applying established confidentiality, data protection, and records management protocols in day-to-day work.
- Experience organizing and maintaining benefits-related records, trackers, or databases
Qualifications
Bachelor's degree in Business Administration or related fields.
