Overview
The CCCM/SMS Team Leader is responsible for leading, coaching, and managing the performance of CCCM/SMS Officers, providing strategic technical support to a partner organization implementing Shelter/SMC activities, and overseeing operations across Beirut, Mount Lebanon, the North, and Bekaa.
Key Responsibilities
- Lead, coach, and manage the performance of CCCM/SMS Officers.
- Provide strategic technical support to one partner organization implementing Shelter/SMC activities.
- Oversee operations across Beirut, Mount Lebanon, the North, and Bekaa.
- Ensure an integrated, protection-centered approach addressing the distinct needs of all population groups.
- Lead liaison with local authorities and line ministries at the governorate level.
- Responsible for work-planning, procurement tracking, and M&E reporting.
- Provide remote and on-site guidance to the SMC team to lead district-level coordination.
- Build the capacity of local municipalities and community committees.
- Manage a robust complaints and feedback mechanism (CFM).
- Ensure community participation is meaningful and representative, with a specific focus on including women, youth, and persons with disabilities.
- Spend at least 50% of time in the field each month to monitor activity quality, conduct on-the-job coaching, and conduct context and security assessments.
- Escalate access constraints and protection concerns to the Roving Area Program Manager on a weekly basis.
- Ensure collaborative and technical relationship with Shelter/SMC sectors and the migrant workers working group.
- Provide technical supervision and quality assurance of SMC activities in collective sites.
- Ensure that care and maintenance needs of shelters are met.
- Oversee general project implementation (progress on activities, budget allocation, and MEAL indicators).
- Support field teams in Beirut, North, and Bekaa offices.
- Ensure community-informed programming through regular field visits.
- Lead escalation of site level burning issues, needs gaps that cannot be fixed at field level to national sectors/ DRC Lebanon country team.
- Ensure appropriate coordination, community engagement and capacity building activities align with sector’s strategy.
- Ensure that referral pathways are functional across DRC-supported sites/areas.
- Represent DRC with communities, local authorities, site partners, and other stakeholders.
- Work with IM team to ensure quality information sharing from data collected by SMC.
- Support SMC team on ensuring timely project implementation to ensure achievement of targets, means of verification for each indicator, and budget compliance and expenditure.
- Ensure the tools used for site monitoring and coordination are adapted to the changes in context.
- Provide SMC capacity building through session or on-the-job coaching.
- Ensure SMC programming is community-led and incorporates genuine community feedback and engagement.
- Work closely with Protection team leaders to ensure Protection mainstreaming and coordination on safety audits and distributions.
- Perform any other duties assigned by the Roving Area Program Manager.
- Lead the technical component of data collection exercises.
- Coordinate and maintain constructive relationships with other local government institutions, local NGO partners, other international organizations.
- Attend relevant sector meetings and working groups.
- Ensure DRC’s principles and approaches to emergencies are integrated into the response.
- Represent DRC with migrant, refugee and local communities, ministries and local authorities, Shelter/SMC and Protection sectors, the migrants working group, site partners, and other stakeholders.
- Foster collaborative relationships with local authorities and humanitarian community.
- Attend and facilitate meetings with stakeholders.
- Ensure data being shared on the behalf of DRC SMC is informing with quality and relevant data sources.
- Design, validate and ensure smooth implementation of SMC tools and platforms.
- Be the focal point for national sector at all levels, and ensure validation of data being shared before it’s shared.
Required Experience
- At least 2 years of SMC/CCCM and/or Shelter experience
- At least 1 year experience in community engagement
Qualifications
• Diploma / bachelor's degree required (civil engineering, architecture, sociology, anthropology or another relevant field)
